Terms & conditions

Limitations of liability

1. Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

2. Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

3. Licence to use website You may view, download for caching purposes only, and print pages or other content from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

4. Limitations of liability

The information on this website is provided free-of-charge, and by using it you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is 100% accurate.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

5. Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

6. Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

7. Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

8. Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England


All orders placed with The Carpet Showroom are subject to a 7 day cooling off period, during which a customer can cancel their order with no charge. Customer can opt out of this cooling off period, but by doing so commit to purchasing their order.

Once the cooling off period for an order has expired, or where a customer has opted out of the cooling off period, any cancelled order is subject to a charge. These charges vary depending on the product ordered and the current stage of the order process. If a carpet has been cut to size for you order, then the order can no longer be cancelled.

Delivery of The Carpet Showroom orders takes between 5 and 14 days, subject to stock availability. If flooring is out of stock, delivery time can take 4 to 6 weeks.


Guarantees for products vary. If a particular flooring range includes guarantee, this information will be clearly displayed on the product page.


The Carpet Showroom is committed to excellent customer service and has established procedures to minimise the potential for problems with orders. If you encounter any problems with your order, please contact the The Carpet Showroom customer services team.

The Carpet Showroom customer services email address: hfteam@iigroup.co.uk